These terms of use define the legal framework for using the Tawafouk Souss Massa application.
Access to the application implies acceptance of these terms by every user.
The user may submit a complaint, submit a conciliation request, track the progress of a request, and consult regulatory texts related to complaints and conciliation.
Any user with internet access may access the application free of charge. Connection and equipment costs remain the user's responsibility.
The owner may interrupt or suspend the application, particularly for maintenance.
The user is responsible for the use of their tracking code, login identifier, and password. These details must remain confidential.
Any use of the service that causes damage may result in compensation to the owner.
The owner implements the necessary means to protect data security and confidentiality, without guaranteeing total security.
The owner cannot be held liable for server or network malfunction, force majeure, or unforeseeable actions of a third party.
The platform content is protected by Moroccan intellectual property law.
Any use, reproduction, or modification without prior authorization from CRI Souss Massa is prohibited.
The user provides the data required to submit and track complaints and conciliation requests.
The user has rights to access, rectify, delete, and object to the processing of personal data through their personal area or by email.
The platform may contain links to third-party websites. CRI Souss Massa is not responsible for their content.
The owner may update these terms of use at any time.
This agreement is governed by Moroccan law.
Dedicated platform for submitting and tracking your complaints and conciliation requests
